Our gateway to quality
– ISO 9001:2015 Certified
Gatemaster Ltd (encompassing Gatemaster and Gatemaster Offshore) has just become an ISO9001:2015 certified business.
It has always been our aim to supply products and services which meet or exceed customers’ needs and expectations and achieving ISO 9001 reinforces our commitment towards sustaining this strategy.
Our ISO9001:2015 certified Quality Management System supports our strategic direction to supply quality products to all gate professionals around the World in an efficient manner, to reduce their risk from supply chain and product errors.
We are committed to using our quality system to meet objectives, satisfy applicable requirements and to make the various tasks more rewarding for everyone involved. In turn fewer mistakes will be made, and internal and external customers will be happier resulting in an improved atmosphere.
Everyone is responsible for applying and improving the Gatemaster Quality Management System because it takes less time to do a job correctly first time, every time.
Our Quality Management System, which we have named “The Gateway to Quality”, encompasses the design, manufacture, assembly, and distribution of metal and wooden gate hardware for domestic, commercial, and offshore applications covering products we manufacture and supply on an on-going, regular basis as well as one-off special projects which require bespoke engineering and project management.
“Achieving this certification is a massive step for us. Being a manufacturing company, we have always worked to the best quality throughout our operations. Having the ISO 9001:2015 certificate shows the world that we will always strive to deliver the best results to our customers, partners, and internal and external stakeholders”.
Simon Napthine, Managing Director
At Gatemaster, the BSI auditors were impressed by the level of commitment by the business to use best practice tools such as Strategy Deployment (Hoshin Kanri). This tool has become an integral part of the business whereby focused breakthrough objectives are cascaded throughout the organisation and everyone is focused on delivering these goals as a team. Key Performance Indicators on monthly report-out visuals (known as ‘Bowlers’) ensure that we do not deviate from our collective aims and focus on actioning any required countermeasures whenever a ‘miss’ occurs. This ensures that ‘we will not sit upon our laurels’ and will continue to strive for excellence in delivering customer satisfaction.
This certificate hasn’t come easy as every employee at Gatemaster will attest to, but with the hard work of our dedicated colleagues, we can now proudly announce our success to the world…
We are ISO9001:2015 certified!