Support & FAQs

1. Ordering & Delivery

Where can I buy Gatemaster products?

You can purchase Gatemaster products direct with us or through our trusted network of distributors worldwide. To locate your nearest stockist or an online retailer, head over to our Where to Buy page. UK customers can find our full product range through our retail partner website SignetLocks.co.uk (Signet is a trading name of Gatemaster Ltd)

If you’re looking to place a bulk order or have specific requirements, get in touch with us directly — we’re here to help you find the best solution.

Do you offer discounts for bulk orders?

Yes, we offer competitive bulk pricing for trade professionals, contractors, and businesses.
Contact our sales team directly for a tailored quote — we’re ready to support your project needs.

Where are Gatemaster products manufactured?

Gatemaster products are proudly designed and manufactured in the United Kingdom. Our in-house production ensures high-quality craftsmanship, rigorous quality control, and the ability to innovate quickly based on customer needs. We combine precision engineering with durable materials to create locking solutions built to withstand the elements and deliver long-term performance.

Do you ship internationally?

We ship Gatemaster products across the globe. Shipping costs and delivery times will vary based on your location and order size. For a personalised quote or shipping information, reach out to our team.

Where is my order?

Typically our orders are delivered on the next working day following despatch although our couriers do have a 2 working day agreement with us.  If you would like to know the progress of your order please contact the team

How do I return my product for an exchange or refund?

If you need to arrange a return or exchange, please contact the retailer where you made your purchase.
If you’re experiencing a technical issue with your product, our customer service team is here to help — simply give us a call or send us an email, and we’ll assist you.

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2. Choosing the Right Product

How do I know what handing I need?

If you stand on the outside of your property and look back towards your gate, whatever side the hinges are on is what handing your lock needs to be.

• If the hinges are on your left, you’ll need a left-handed lock.
• If the hinges are on your right, you’ll need a right-handed lock.

Still unsure? Watch our quick video guide for easy help.

How do I know what latch bolt size I need?

Gatemaster’s Superlock and SelectPro ranges feature an adjustable latch bolt, available in two sizes: 10–30mm and 40–60mm. The latch bolt must bridge the gap between your gate and the post to engage securely with the strike plate, ensuring smooth automatic latching.

Need more details? Take a look at our quick guide to bolt lengths.

What is the best lock for wooden gates?

For wooden gates, we recommend surface-fixed or surface-mounted locks. These are designed to stay secure even as the wood naturally expands and contracts with changing weather.

Explore our range of locks for wooden gates for the best fit.

Do Gatemaster’s digital code locks need power to operate?

No. Our mechanical digital locks work without electricity or batteries — offering reliable security even in remote locations.

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3. Troubleshooting FAQs

How do I change the code on my lock?

Changing the code depends on your lock model. Typically, you remove the lock from the gate, unbolt the backplate, adjust the pins to set a new code, and reassemble. If you have a lock from our RapidReset range, you can change the code without removing the lock from the gate.

For more information you can see our guide for changing the codes.

Need a visual? Watch this quick video.

If you need to change codes frequently, we recommend our RapidReset range — designed for easy, on-the-gate code changes in seconds.

What do I do if I have forgotten my code?

Always test your new code with the gate open!
If you’re locked out without the correct code, unfortunately, you may need to call out a locksmith or replace the lock — it’s built secure for your protection.

I’ve lost my installation instructions. Where can I find them?

Installation guides for all Gatemaster products are available for download on their respective product pages, you can use the websites search function to look up your product code and find the correct page. If you need further help with installation, feel free to get in touch.

What should I do if the product is not functioning properly?

If you’re experiencing an issue, get in touch with our customer support team by phone or by submitting the form below.
Please include your product details and a brief description of the problem — and if you can, attach a photo or video. This helps us quickly understand the issue and find the right solution for you.

We’re here to help and get you back up and running as soon as possible.

How can I contact Gatemaster for further assistance?

We’re here to help — choose the option that works best for you:

• Call our UK office at +44 (0)1243 558580
  Our team is available Monday–Thursday, 7:00am–5:00pm, and Friday, 7:00am–2:30pm.
• Fill out the form below
  Just submit your details and we’ll get back to you as soon as we can.
• Email us at sales@gatemasterlocks.com
  Our support team will be happy to assist with your enquiry.